More flexible and
intuitive award booking?
You've got it.
Now on united.com you will have the ability to build customized multi-city MileagePlus® award flights and use your miles for the trip you want – even if you start in Los Angeles, hang out in London, visit family in Germany, then return to Los Angeles. Plus, our search filters make it easy to focus your search.
Booking award flights: Easy and customized one-way, roundtrip and multi-city trips
We enhanced the way you book MileagePlus award travel on united.com, giving you more flexibility and ability to build customized travel. So book two one-way awards for a roundtrip, or book multiple one-way awards for a multi-city trip or around-the-world trip. (This replaces the previous Round-the-World awards.) All of these options are a mouse-click away and are brand new to the online MileagePlus award experience.
Plus, introducing the Excursionist Perk, a free one-way award within select multi-city trips. All you have to do is book a multi-city award itinerary with three or more one-way awards and one of those awards will be free, if the qualifying conditions are met. (This benefit replaces the previous stopover policy.)
Here’s how to book multi-city travel:
Under Book travel, select Search for award travel, and then select Multi-City.
Enter your travel dates and all your destinations.
Select your preferred award options for each destination of your trip. If you qualify for our Excursionist Perk as part of your multi-city trip, it will be marked "0 miles" in your itinerary options.
See FAQs below for more information.
Review your itinerary and purchase.
Booking award flights: specific searches
As part of our ongoing commitment to enhancing your booking experience, you can build the exact award you want, using these search filters:
If there's a particular city you prefer to connect in, you can use that as a search filter. So if you only want to see flights that connect in Newark, you can now update your filter.
When booking an award trip, you can now search by the aircraft cabin type. So if you're only interested in premium cabin, your search results can reflect that.
Further refine results with specific filters
When you see your search results, you'll see more filters to help you find your perfect flight: from amenities to your onboard experience and more.
For a summary of all travel and upgrade awards, including Star Alliance™ awards redeemed on or before October 5, 2016, refer to our Travel and Upgrade Award Charts (This link opens in a new tab.).
FAQS about booking award travel
Why are you making these changes?
We’re always looking for ways to make our program streamlined and easier and booking multi-city itineraries is something our customers have been asking that we improve. All awards will be priced on a one-way basis, and two or more one-way awards can be combined to form roundtrip or multi-city itineraries. This change now allows members to create customized multi-city trips on united.com.
When will these changes take effect?
We introduced the Excursionist Perk and discontinued the current stopover policy and Round the World awards on October 6, 2016.
Will these changes apply to me?
Yes, these changes will apply to all MileagePlus members worldwide.
Why are you removing the stopover policy?
Many members found the stopover policy to be confusing. Our goal is to keep the benefit while making the process of booking your multi-city trip easier, so we are introducing the Excursionist Perk, which is a free one-way award within select multi-city itineraries.
What is the Excursionist Perk and how do I take advantage of it?
The Excursionist Perk is a free one-way award within select multi-city itineraries. Members who book an itinerary with three or more one-way awards will be eligible to receive one of those one-way awards for free, if it meets all of these conditions:
- The Excursionist Perk cannot be in the MileagePlus defined region where your travel originates. (For example, if your journey begins in North America, you will only receive the Excursionist Perk if travel is within a region outside of North America.)
- Travel must end in the same MileagePlus defined region where travel originates.
- The origin and destination of the Excursionist Perk is within a single MileagePlus defined region.
- The cabin of service and award type of the free one-way award is the same or lower than the one-way award preceding it.
- If two or more one-way awards qualify for this benefit, only the first occurrence will be free.
How is the new Excursionist Perk different from the current stopover policy?
The Excursionist Perk is not defined by time, while the stopover policy is. For international itineraries, a break in the journey over 24 hours is considered a stopover; for domestic, the break must be over four hours. Additionally, the stopover policy is based on fare rules with region and routing restrictions that some customers found confusing.
We will also introduce new and enhanced multi-city booking capabilities, which will allow members to easily customize itineraries with multiple breaks on united.com, our mobile app or the Contact Centers.
What are some examples of itineraries that are eligible for the Excursionist Perk?
Here are some examples of Saver Award itineraries in United Economy® cabin:
The award itinerary below shows how the Excursionist Perk preserves the benefit of the stopover policy.
|Award Itinerary 1||Current||New|
|ORD - LHR||30,000||30,000|
|LHR - CDG||30,000||0|
|CDG - ORD||30,000||30,000|
The award itinerary below shows how the Excursionist Perk can be used in a complex multi-city itinerary.
|Award Itinerary 2||Current||New|
|MEX - EWR||Itinerary could not be booked on united.com prior to October 6, 2016||17,500|
|EWR - LAS||Itinerary could not be booked on united.com prior to October 6, 2016||0|
|LAS - SAN||Itinerary could not be booked on united.com prior to October 6, 2016||12,500|
|SAN - MEX||Itinerary could not be booked on united.com prior to October 6, 2016||17,500|
I always used the multi-city search feature on united.com to route over a favorite city. Can I still do this?
Yes. When you tell us the origin and destination of your trip, we’ll find the best routing. Furthermore, we have features that allow you to specify a preferred connecting point in your search query. Select “All Search Options” when you go to book award travel, and under “Locations and Dates,” select “My Search Preferences.” If you use the multi-city search path to route over a favorite city, you may be charged more miles.
I like to book multi-cities domestically, where I am charged an additional 10,000 miles for a stopover. Can I still do this?
No, all discounted stopovers have been discontinued. Multi-city domestic awards are still available, however, you will be charged for each one-way award within the itinerary. If you would like to travel to more than two cities, you can add additional one-way awards. For example, if you live in New York and you want to visit Orlando, New Orleans and San Francisco, you can book all of these destinations on a single itinerary. Please note that the Excursionist Perk is not applicable to itineraries only within one region.
What if I have a stopover on a current award?
We will honor all itineraries with stopovers booked on or before October 5, 2016.
What if I need to change my existing award (and stopover) on or after October 6, 2016?
The fare rules for the ticket you purchased will apply. Any changes to the first flight will require a reissue of the ticket and new pricing may apply and the stopover will be lost if the first flight is changed.
What if I make multiple changes to my ticket?
The fare rules for the ticket you purchased will apply. Any changes to the first flight will require a reissue of the ticket and new pricing may apply.
Round the World Awards
Why are you eliminating Round the World awards?
One-way-based pricing allows you to create itineraries with multiple destinations and clearly see the price. You are now able to build a customized around-the-world itinerary and eliminate the need for specific Round the World awards. In many cases, the total price to create a customized itinerary will now be less and won’t require you to stick to the routing rules that came with Round the World awards.
What if I have an existing Round the World award?
We will honor all itineraries booked on or before October 5, 2016.
What if I need to change an existing Round the World Award on or after October 6, 2016?
The fare rules for the ticket you purchased will apply: Changes to the first flight will result in a reissue of the ticket and new pricing may apply (the ticket cannot be preserved if the first coupon is changed). Please note, all changes must be made through calling the Contact Centers.